Top Takeaways from Knowledge 2025

n this episode of Syncing with ServiceNow, host Andy Whiteside is joined by Fred Reynolds, Practice Lead for XenTegra’s Modern Apps team, and Mike Sabia, Master Architect, for a deep dive into the major highlights from ServiceNow’s Knowledge 2025 conference.

From AI breakthroughs to customer success stories, the team unpacks:

• Why AI + Data + Workflows is the winning formula—and how most organizations aren’t ready for it
• The rise of AI agents as 24/7 digital assistants
• ServiceNow’s bold move into the CRM space and what it means for sales and service teams
• How AI is supercharging developers and accelerating delivery
• Honest insights from customers struggling with CMDB hygiene and foundational gaps
• The value of vulnerability and partnership in navigating the ServiceNow journey

Whether you're a ServiceNow veteran or just getting started, this episode sheds light on where the platform is headed—and how XenTegra can help you get there.

Tune in to hear why it felt like a homecoming, how AI can (and can’t) help without the right groundwork, and why no one should be an “accidental admin” anymore.

Transcript

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Andy Whiteside: Hello, everyone. Welcome to Episode 47 of syncing with service. Now, I'm your host for today. Andy Whiteside got the XenTegra, modern apps team or some subset of them with me today. Fred Reynolds runs the practice. Fred. How's it going.

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Fred Reynolds: Going? Great. Andy, how are you doing today.

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Andy Whiteside: Good you gonna do the commercial.

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Fred Reynolds: Yeah, we're just super excited. Oh, the overall commercial for our modern apps.

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Andy Whiteside: Service now, like, if you're I'm gonna I'll jump in if you're using service now, and you don't have a great partner. Well, you're listening to one, and let us help you.

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Fred Reynolds: And if you're a service now, current customer, and you want to acknowledge 2025 talk to us so we can help you get to 2026 or share with you. Why, it'd be beneficial for you.

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Andy Whiteside: If you've got a Cmdb.

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Andy Whiteside: Let us come. Take a free complimentary, no strings attached. Look at it.

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Andy Whiteside: it can't hurt, and from there.

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Fred Reynolds: Have service now, and no Cmv. Please call us quickly.

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Andy Whiteside: Either way. Call us, let us get involved. There's opportunity to help. That's what we do. As a partner. I know this sounds pretty bold and blunt to be able to say that. But

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Andy Whiteside: we're batting a thousand, I swear we are. We get involved with a client that

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Andy Whiteside: let's just take a look, we add value every single time.

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Fred Reynolds: 100%.

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Andy Whiteside: Mike saves with us. Mike is our master architect. On all things, on most things I call myself. Nobody's all things.

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Mike Sabia: The plat. The platform is huge. It's hard to be an expert on everything.

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Andy Whiteside: Nobody's an expert in everything, and if you are, you're a liar.

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Andy Whiteside: I know today, we want to talk about knowledge 2025, and what we saw there and

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Andy Whiteside: got a blog pulled up today. But let me use the blog to kick us off. The blog is from Evan RAM Zipor from May 14, th 2025. The title is 4 top takeaways from Servicenow. Knowledge 2025.

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Andy Whiteside: I'll just read for a second. Here knowledge was an event for history books, 3 days, exciting keynotes, information, informative panels and collaborative breakout sessions, 25,000 servicenow customers, partners, investors and developers, lots of keynote conversations. We'll get into some of that. We're going to go through what service out here has in this blog. 1, 2, 3, and 4, those probably 1, 2, 3, and 400, if you're if you were there, you saw that. But, Fred, let's go to you first.st Forget about what's in this blog.

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Andy Whiteside: What was your what was your number? 1, 2, and 3 takeaways.

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Fred Reynolds: Man. Let's see, cause I have the 400 as well. You have

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Fred Reynolds: one. It's kind of like my super bowl. This is what I do is run this practice work with service now every single day. So to me it was so exciting to get there. My number one was, how many clients we had come to the event overall to our dinner, that we appreciate them. Just the conversations we had at our dinner, the booth traffic that we have was awesome. We had so many people coming up because they work with us that everybody around us just kept asking, How do you guys know all these people. So it felt really good to be in the

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Fred Reynolds: ecosystem and be recognized. But really a big thank you to like our current client base, because, you know, they are really good. Number 2 is is even through more conversations. Andy, you saw it for the time you were there.

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Fred Reynolds: People are still really

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Fred Reynolds: having some difficult times getting on a good foundation, whether that be their Cmdb or just getting some of the basic use cases working correctly in service. Now you talk to one client after the other one, you know, somebody just dropped by the booth and ask them where there's some of the pain points are, and it's so easy to pull them out. So my number 2 takeaway is is one. You know that the people still need a lot of help from the foundational ways. They were all there, so Number 3 would be we were there, and AI has been the talk of service. Now.

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Fred Reynolds: Knowledge for the last 2, maybe 3 years. It's AI, this AI, that, and and that's where, if you look at the first, st the 1st and 2 together, we Syntagra need to be there to help our clients and new clients get on the good foundation. Get the most value out of service. Now help them get their data set correctly, so they can take advantage of some of the AI capabilities that are being put forward and find their own cases to apply.

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Fred Reynolds: So there's there's my 3. But can I add a 4th

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Fred Reynolds: being there with the team being there with integra family? Made it a whole lot more enjoyable year over year. We just seem to get larger in the way that we represent ourselves there, and it makes it so fun. Everybody was enjoying it so much, Andy. A lot of people didn't have time to go to sessions or go do those types of things that we had planned to do, because it was so fun and energetic around our Expo. Hall.

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Mike Sabia: Yeah.

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Andy Whiteside: Yeah, for sure. That was obviously a takeaway.

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Andy Whiteside: More customers, more conversations, more customers needing help.

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Andy Whiteside: legacy, customers coming back. It was like it was like homecoming kind of felt like.

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Fred Reynolds: Yep.

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Andy Whiteside: Mike, how about yourself other than the 4 they're gonna we're gonna talk about here as part of this blog. What? What takeaways. Did you come back with.

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Mike Sabia: I would say. The 1st one is, you know.

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Mike Sabia: when the people stopped by at our booths, you know, we could ask some probing questions, and it was clear that not everybody was fully

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Mike Sabia: leveraging service now that all of their troubles were fully addressed. You know, perhaps it was not fully utilizing all the license capabilities they had. Maybe it was a Cnd that wasn't structured to their needs. Maybe it was a partner who's maybe a little out of touch with what their needs were. But we had some great conversations and some great leads, and and we'll reach out reaching out to them now

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Mike Sabia: as Fred said, it's AI, AI, AI, you know a lot of the past was, hey? Specific use cases of, of, you know, case summarization, or like, we'll talk about those today, but, you know, bring into some of the agent capabilities. Fantastic.

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Andy Whiteside: Hey, Mike, let me let me tie your what your 2 comments together. I think you said

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Andy Whiteside: you said customers came to us.

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Andy Whiteside: not leveraging the platform for what they bought the platform for. They don't have their Cmdb. The way it needs to be. They're not using. Maybe some of the it. Stack related technologies the way they should be. And then, when you said and and it was all about AI, I think what you were saying was what the real customers are telling us, and what the all about AI thing is, what service now is telling us. And if you take the 1st one and compare it to the second one. There's a lot of need for somebody to help folks get on the right pages.

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Mike Sabia: In in both ways. We work with customers. I was in a workshop today where you know they're not ready for AI because they need their foundational work still to be done properly. But there are other customers who absolutely want to get on that AI train to to leverage the capabilities. You know, even like virtual agent, where you have to have to find conversations in the past, the ability of now assist to like. Look through your catalog items and ask the appropriate questions based on what's out there. It's fantastic.

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Andy Whiteside: Yeah.

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Fred Reynolds: And I think Andy, like a lot of we had a lot of breakaway conversations, you know, left the booth, went, sat down, and had conversations for those that, like Mike, are referring to. There's there's some that are ready to take on some of the AI activities for their company, and some of those are just kind of starting at. How do we begin? We had a lot of those conversations that what you're you know, what you're talking about is automation through automation. Here's some of the things we can do natively in the platform that's there, you know, without having to go the AI route. And then how do we progress? That so I think our steps, moving forward with our

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Fred Reynolds: with our clients is to really find out their roadmap around AI, and it may be just starting with the basics of getting some automation work and using the virtual agents using the licenses they have today before they have to go as far as to as to procure some more.

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Andy Whiteside: Fred. If a customer has a Cmdb. That's not quite in the best shape, should they be charging forward with AI?

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Andy Whiteside: Absolutely not, in my opinion. No, they shouldn't

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Andy Whiteside: only gonna make the problem worse.

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Fred Reynolds: Yeah, that's great. Yeah.

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Fred Reynolds: All right.

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Fred Reynolds: Thing about knowledge. Before we leave that I'd have to give Mike some props, because a lot of us were at the booth, having great conversations, England having fun. It's nice, and I think 2 of the 2 of the 3 days Mike's was stuck, taking certification tests that were taking him 3 to 4 h each day. So that's what you do when you're a certified master architect.

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Fred Reynolds: Your time testing.

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Mike Sabia: Get a lot more certifications. You know, we we still started this conversation a bit. Fact that it's hard to be an expert on everything but me, and and a number of people have a tremendous amount of breadth, and we want to be able to understand the issues at a high level, so that we could bring in the appropriate people who are experts in those areas.

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Andy Whiteside: Yeah.

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Mike Sabia: Thanks, Fred.

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Andy Whiteside: That's awesome. And, Mike, thank you and appreciate the investment and the time in both us, our clients and service. Now.

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Andy Whiteside: all right, let's walk through this blog here. Number one. Believe it or not. Number one is AI AI plus data plus workflows equals the secret sauce, Mike. What are they trying to say in this section of the blog.

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Mike Sabia: So we've all heard about AI like old school AI, you know, intelligence in the platform that's been on the platform for 7, 8 years we talked, heard about large language models Llm, where you can go out and chat, you know. Query chat. Gbt, and and the idea here is that with that

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Mike Sabia: data which starts with the Cndb. But but above and beyond that, any data in your system, you add that AI, you can add it into your workflows. Hey? Here's my playbook for opening this case. Let's go and find out what information is out there. Oh, here we want to do. Crm, which we'll get to in Number 3, you know. How can we leverage that data? How can we, you know, take the data and AI and move it into our business processes and and the automated workflows.

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Mike Sabia: And and that's where you really are able to differentiate yourself from products that are not doing this.

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Andy Whiteside: Fred, what else for this one.

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Fred Reynolds: That 1st one. I think it talks about some of the people who are being effective with with AI and their pace setters. I've only got a chance to go to one keynote, but some of that was about how they introduced AI

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Fred Reynolds: and saved, you know, thousands of hours within their business unit equal in money. So I mean, a lot of it is, you know, them having the right data sets the right workflows building to take advantage of AI to make it successful. And and we're not seeing a a ton of of pace setters today. But we're certainly seeing some out there.

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Andy Whiteside: Yeah. You know, we're talking pace setters here, and I, 100% agree at the same time, I've got people coming to me thinking this AI things a bust, and it's over and it's done.

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Andy Whiteside: and just my little bit of AI usage within my own job.

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Andy Whiteside: It's revolutionary, and there's no end in sight.

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Fred Reynolds: Yep.

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Mike Sabia: With oversight, with proper oversight and verification, and the like. Yep.

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Andy Whiteside: And and really, yes, 100% and just curiosity on how to use it that has to come from.

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Andy Whiteside: You know, people that want to solve problems with it

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Andy Whiteside: and have to realize it. It is game changing in terms of problem solving.

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Andy Whiteside: Mike back to you, AI agents, we're not topic number 2, and we're we're still talking about AI, which is totally understandable. AI agents are must haves.

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Mike Sabia: Right? So you know, we're familiar the last couple of years reaching out to AI in order to get information. And that's absolutely a a

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Mike Sabia: valid and useful function, but to have agents that behave automatically without us having to to work with it, such as a virtual agent, hey? I'm asking this issue.

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Mike Sabia: it automatically goes out there, finds what catalog items, finds out the top proper questions to ask without having to define those conversations. The the you ask this? I answer, this, you ask this. I then answer something else. The the scale of it is is incredible.

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Andy Whiteside: No, Fred, you're a busy guy, do you have do you have a personal assistant?

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Fred Reynolds: I do not, but I need one.

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Andy Whiteside: Well, do you cause I mean this concept of agents? Right? I I don't have a personal assistant.

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Andy Whiteside: I want one, but I'm afraid to invest in one, because now I've got yet someone else to manage.

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Andy Whiteside: I am already leveraging AI to do things on a daily basis that's made my life easier and more manageable. I think the concept of an agent as a personal assistant. I think that's so close to reality for me that within the next 6 to 12 months. I think the idea that I'd ever hire an assistant. It will not exist.

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Fred Reynolds: Yeah, no, I think we're very, very close. I mean, there's there's actually agents right now that perform the role of Sdrs even in the service. Now, space you know, using the data and and calling out trying to book meetings and things like that. And there's agents. And this is exactly what you would hire someone to do. I think we're gonna see more and more of those ages. One thing before we jump to 3, Andy, real quick. So in these 2 sections here, one thing it does call out is, you know, and I do believe this statistics. It says in the middle, there Gartner predicts it

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Fred Reynolds: through 2026 that 60% of the projects and around AI will abandon. And I think a lot of that has to do with the fact that what we see today, I'll say it goes back to people buying additional applications on service. Now the foundation has to be right. You have to have such. Your seem to be up correctly. You have to be able to build upon what you're doing. And the same thing goes here in AI, if your data is not structured correctly, if you don't have workflows and a company that

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Fred Reynolds: that doesn't have the siloed approach where you can go through and work with organizations. Then I don't think your AI projects are going to be very successful, so I think it has to go all the way from end to end, and if you can prove out some of the processes end to end without having barriers in there, then I think AI can be successful, but I think a lot of people's AI projects will be abandoned because they don't have the right foundation, or working with the right partners to help them step into making it be adopted the way it should.

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Andy Whiteside: Yeah.

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Andy Whiteside: And that's only going to be the big step back for the future projects they want to do or should be doing. If these, you know, starting projects fail.

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Fred Reynolds: But the good news is, I think that's why I do believe in the service now Platform, because it's actually truly built a unifying platform to make sure that it can collect all the data across a company's organization, use that build workflow. So I think if

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Fred Reynolds: anybody has a chance to really, really coming around to use AI and its full capabilities, I think, is on a platform like service. Now.

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Andy Whiteside: Yeah.

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Andy Whiteside: hey? This next topic is an interesting one for me as a person highly involved in our sales and marketing organization. I'll read the the 1st sales teams play a critical role in a company's survival. Yes, absolutely.

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Andy Whiteside: Yeah. Many enterprises, many enterprises still use outdated crms, customer relationship management systems.

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Andy Whiteside: Are you telling me service now is trying to get into the Crm space in a big way Mike.

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Mike Sabia: It absolutely is and it's interesting. In looking through the articles about the topic one of the articles I was reading about was kind of saying, we have Crm the traditional way, and then we have the Csm, the customer service management. If I version of Crm, you know, there are Cms out crms out there where you track the customers. You track, you know, contact and messages. It's a very manual process, but service now has taken that to the next step.

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Mike Sabia: It it it solves various use cases. It

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Mike Sabia: It identifies trends. It assists in the messages that you send out there. It logs the the records it gives you reminders it, you know,

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Mike Sabia: finds those hidden trends it has to support by having a chat bot to answer the the questions that somebody might ask off hours. It reads the room to see like these messages the tone of them, and gives you a heads up of it. It's pretty powerful

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Mike Sabia: bam.

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Andy Whiteside: Can. Can you let me? Let me make a statement here and see if you agree, the most important

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Andy Whiteside: customer relationship lifecycle. I do the word lifecycle management systems understand the work you're actively doing with the customer, the customer sentiment, and that adds value in such a way that you're creating what we like to call customer for life scenarios, and that is the right way to approach a Crm versus sales, motions and sales operations.

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Mike Sabia: I I absolutely. I would add one more thing to that, and that is service. Now, as that single pane of glass to be able to have everything in a platform means they can leverage, you can see. Hey? You know, this customer is a customer of ours, and they are increasing the use. Let's reach out to them and make sure we have enough licenses. It takes that that next step to to look at their whole environment. Not just hey, let's automate some of this. Crm.

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Fred Reynolds: Yeah, I think.

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Andy Whiteside: Hesitated when I saw this part of the the expo hall. And then once somebody explained to me that this was, you know, the the life cycle of the customer and sales process is really about understanding

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Andy Whiteside: what's going on with the customer, you know, end to end.

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Andy Whiteside: It really does make a lot of sense that service now would want to be in this part of the business pretty.

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Fred Reynolds: Yeah, I know you spent a little bit of time over there in that circle which I thought this year to me when I look back at knowledge thinking, yes, AI was a big focus. But this is the 1st time I've seen Crm being presented as big as it was at knowledge. It had a really nice space. They had very knowledgeable people there talking about it, and to me this was always a big missing component for me when I was working in enterprise places that you know you want to connect your sales team. You want to connect your back office. You want to connect

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Fred Reynolds: the the work that you're doing all together. And right now, most companies, I would dare say you know, over 90% is fragmented. You have your system doing your sales activities and you have your service delivery activities in back office. And this is where I think you start seeing more being unified on one platform to Mike's Point.

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Fred Reynolds: Everything that you're doing on the sales front. You already have the information of what you deliver to this customer what that customer may own, especially if you're in a managed services space and you can make offers. You can make promotions. You can reach out to them in a very automated fashion where you don't have to rely on your sales teams as much to go out there and and bring it in. I mean it could do it for you constantly.

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Andy Whiteside: And that's a really good point. You get the data around what you're doing with the clients and the activities beyond sales process. And then you bring in the sales process. And all of a sudden you can use artificial intelligence.

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Andy Whiteside: artificial intelligence. Right? That's what AI stands for, and you can do proactive things that look and feel like a human being. It really is kind of the Nirvana.

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Fred Reynolds: I mean, there's so much to understand about a customer's environment. I mean again, I'll I'll put it back in that managed services space because we have managed services and as integrity as well. But if you understand your customers environment, their software, their hardware and you're using AI that's always looking and mining. What issues could pop up. I mean, that's a great way to like stay in front of it. Be proactive.

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Andy Whiteside: So Mike made a comment a while ago about, you know, 24, 7, and it's here. This guy named John Siegler is an evp at service. Now his quote is the real magic of our AI platform and of AI agents is the autonomous orchestration of these agents that can happen. 24, 7, you know, we used to have a guy that used to work for us no longer works for us. Some challenges there, however, he kept saying over and over again, sales never sleeps.

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Andy Whiteside: but it has to when it's human beings.

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Andy Whiteside: but it doesn't have to when it's virtual agents.

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Fred Reynolds: Right.

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Fred Reynolds: No, I agree.

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Andy Whiteside: All right. 4th one here. You know, I'm gonna go to Fred 1st and then back to Mike. This one says AI is elevating human developers. Interesting way to look at this, Fred. What are they trying to say in this section?

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Fred Reynolds: It's probably more. I was hoping you go to Mike. Right? This is a Mike area, right? He's in the development.

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Andy Whiteside: Okay. Okay.

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Fred Reynolds: I'll actually deflect over to Mike. It's his area.

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Andy Whiteside: Go ahead, Mike.

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Mike Sabia: So we've heard from previous knowledge conferences that there are AI capabilities you can, assuming you have the the

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Mike Sabia: actions that service now license to you. You can ask for to write some sample code. Hey? I want to flow. This does this, this and this. It's fantastic. But to then pull in the agents, the agentic AI where you're able to take advantage of what those integrations are to say. Hey, I want to have an integration between here and here, and have it automatically. See what the is. Those Apis are, and set it up.

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Mike Sabia: to be able to provide, you know, with those robust instructions based on just a normal, prompt

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Mike Sabia: it's it's super powerful. And if we can enable our people who are using it to be more effective. Then

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Mike Sabia: then we're more productive.

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Andy Whiteside: Red thoughts, on that.

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Fred Reynolds: No, I mean, I think it's an interesting thing. When I 1st started thinking about AI, you know, assisting and helping with developments, I think. You know Mike and John helped me understand a little bit more of how you know it can actually assist and help. It can't take over everything that's being done there, but I do think it could be beneficial to speed up the rate at which things can be developed. In the same way it can speed up. You know some of the the AI capabilities and and and coding that has to be done for that, because a lot of these AI

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Fred Reynolds: and the and the and the agents that are going to be out there. This stuff has to be created. Still, it's not there.

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Fred Reynolds: So all this stuff has to be built and be used case specific.

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Fred Reynolds: So I think we're gonna have to have something that can help us get to the market as fast. And we humanly aren't possible to code that much.

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Andy Whiteside: Yeah.

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Andy Whiteside: So at the bottom of this blog, it has a watch. The sessions you missed learn more about knowledge would highly recommend people to go back and take a look at those Fred?

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Andy Whiteside: Now that you've had a chance to run through the blog and talk a little bit beforehand what was the most just just one. What was the most interesting

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Andy Whiteside: conversation? I was gonna say, customer, conversation, client conversation. We'll leave it open. What was the most interesting conversation you had with somebody at knowledge.

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Fred Reynolds: You know I think it. I think it came at dinner when I was a. It was a new new client of ours that really shared his back story, how he had to take over the service now platform. But yet that wasn't his background, I mean, kind of got dumped in his lap, and he he kind of shared with me how embarrassed he was in the beginning about where they were didn't really know who to talk to. Didn't know you know.

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Fred Reynolds: kind of had to go about some things, and I thought it was very good. He was vulnerable enough to say, and I and I shared the same thing. That this is what we experience. A lot is people in that same state that this is what we're here for. This is why you need a partner that you don't have to be embarrassed about the state of your of your environment. You seem to be not understanding all the licenses that are there. This is a complex, really huge platform

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Fred Reynolds: that again, somebody like Mike, who has a Cma. He knows a quarter of it like, if you think about it on the mic, maybe it's a lot more. But I mean in detail. He probably knows a lot. Maybe half the thing is, it's ever growing, and things are advancing so quickly. So someone who's taken of a platform and maybe these companies had it for 6 years. It's embarrassing to go back and say, Hey, we're not properly using our Cmdb. But you have to. And that was the whole thing I was like. Look, you're saying that I've got

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Fred Reynolds: 20 other people at this table saying the same thing. You're not alone. Some of these are big enterprises. So to me it really shared Andy. That why? Why we do this, and why? It's still exciting every day, because we can truly go help people who are in need and not just go in there and say, Hey, let's go. Do this, for you. Walk away like they need people that are going to be there and ride the journey with them through the good and the bad.

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Andy Whiteside: Mike, are you a singer?

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Fred Reynolds: Oh dear!

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Mike Sabia: A singer in the showers. No, my my daughters, my kids are all doing a choir right now, so it's fantastic. But.

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Andy Whiteside: Not so much

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Andy Whiteside: as as Fred was saying. That was there a line in a Sloan that came to your head.

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Fred Reynolds: Everyone needs someone.

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Andy Whiteside: You are not alone.

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Andy Whiteside: all of them right. All our customers are in the same boat. We have a client that you know, we're a big citrus shop. We have.

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Andy Whiteside: we have a partner. Really, he's a partner now, it would start off as a customer. And he's got a website used to have one called the Accidental Citrix admin, I guarantee you there are a lot of accidental service now admins out there.

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Fred Reynolds: A lot.

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Andy Whiteside: Yeah, Mike, kind of wrapping it up here. What's what's 1 conversation you had

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Andy Whiteside: that week that really just stuck with him.

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Mike Sabia: I alluded earlier the fact that you know, if somebody might come by and they might want to have a stamp or go into our raffle. But if you could start asking questions like, Hey, what are you doing now? Do you have a partner?

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Mike Sabia: Are they utilizing you? Are you happy with them, and they start having pauses. And and sometimes those answers are like, we're using it now, and we're not sure

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Mike Sabia: if you want a a another partner like us to just come and do a little assessment, or just do a little sanity test of what you're doing. It can be just as powerful as finding so at least for us, finding a new partner who who knows what they want to do

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Mike Sabia: right?

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Mike Sabia: Coming back a couple of minutes we were talking about, hey? Some people may be a little embarrassed about how they're using platform, you know. Others are like, Hey, we've done this stuff, and it's we're not taking advantage of everything that service now that has. Well, that's because you've been on this platform for 8 years, and and it didn't exist. Then, you know. Come back and reevaluate, you know. Re, you know. Look at your business processes. Identify. What improvements can you made? You don't have to be a brand new customer, or looking to do implement a new product for you to have tremendous advantages and working with us.

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Andy Whiteside: It's it's too robust, too much going on, too dynamic, too fast moving.

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Andy Whiteside: You could have a whole team of people and not be on top of what's going on there, and you know, having some outside advisement. In fact, you should always have 2 partners. I'm big believer and advocate on having 2 partners, and you know, making sure you kind of open with both around what you're trying to accomplish, and

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Andy Whiteside: you're kind of be able to weigh some ideas off of both.

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Andy Whiteside: Fred Mike. Thanks for the time. I'm sure we'll have more knowledge. 2025 conversations. Appreciate it, and look forward to doing this again in 2 weeks.

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Fred Reynolds: Also.

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Mike Sabia: Very good.

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Fred Reynolds: Have a good day.

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Mike Sabia: Thank you.