Syncing with ServiceNow
Welcome to Syncing with ServiceNow, the podcast where we explore how ServiceNow’s powerful platform is transforming businesses and IT operations worldwide. Hosted by XenTegra, a trusted ServiceNow partner, we dive into the tools, innovations, and strategies that help organizations streamline workflows, boost productivity, and deliver exceptional customer experiences.
Each episode brings you expert insights, real-world success stories, and actionable tips to unlock the full potential of ServiceNow—from IT service management and operations to HR, customer service, and beyond. Whether you’re a ServiceNow pro, a decision-maker, or just getting started on your journey, this is your go-to resource for staying ahead in the world of digital transformation.
Tune in, stay informed, and let’s sync up to revolutionize your business with ServiceNow.
Episodes
44 episodes
Strengthening Security with MFA: Insights and Implementations
Join Andy Whiteside and guests Mike Sabia and Fred Reynolds where we dive deep into the pivotal topic of multi-factor authentication (MFA). As ServiceNow gears up for its new Yokohama release, enforcing MFA becomes not just a recommendation but...
•
Episode 44
•
24:15
Syncing with ServiceNow: 5 reasons ServiceNow is among Fortune World’s Best Workplaces
At ServiceNow, we make the world work better for everyone. These aren’t just words—they demonstrate who we are through our actions every day. The extraordinary power of our people is at the core of every innovation, team achievement, and spark ...
•
Season 1
•
Episode 43
•
13:59
ServiceNow's Five-Year Low-Code Leadership in the Gartner Magic Quadrant
In this episode of Syncing with ServiceNow, hosts Eddie McDonald and Mike Sabia dive into ServiceNow's recent recognition as a leader in the 2024 Gartner Magic Quadrant for Enterprise Low-Code Application Platforms. For the fifth c...
•
Episode 42
•
14:05
Syncing with ServiceNow: New research: The changing role of IT leadership in organizations
AI is changing everything, including IT leaders’ to-do lists. Nearly every team across the modern enterprise—from HR to public relations to customer service to engineering—is using AI to get work done, according to recent ServiceNow research on...
•
Season 1
•
Episode 41
•
23:44
Syncing with ServiceNow: C-suite point of view: Top 5 challenges to AI adoption
Generative AI (GenAI) has disrupted how virtually every organization operates. In fact, 81% of organizations around the globe plan to in...
•
Season 1
•
Episode 40
•
28:44
Syncing with ServiceNow: How to reduce MTTR by helping people get out of their own way
IT experiences regular waves of innovation, most recently with generative AI. Meanwhile, IT’s core imperatives remain constant. Year after year,
•
Season 1
•
Episode 39
•
43:05
Syncing with ServiceNow: HR leaders will Drive Business Transformation
In Episode 38 of "Syncing with ServiceNow," your host Eddie McDonald, filling in for Andy Whiteside, dives into a crucial conversation on how HR leaders are at the forefront of business transformation. Joined by Mike Sabia, XenTegra's certified...
•
Episode 38
•
13:21
Syncing with ServiceNow: 6 ways to deliver great customer service with automation & intelligence
In a competitive market, delivering great customer service is critical to maintaining relevance and exceeding expectations. However, many organizations stru...
•
Season 1
•
Episode 37
•
23:50
Syncing with ServiceNow: Employee onboarding for better engagement and retention from Day 1
Only 52% of workers felt satisfied with their latest employee onboarding experience, according to a
•
Season 1
•
Episode 36
•
26:30
Syncing with ServiceNow: 6 ways to deliver great customer service with automation & intelligence
In a competitive market, delivering great customer service is critical to maintaining relevance and exceeding expectations. However, many organizations stru...
•
Season 1
•
Episode 35
•
23:41
Syncing with ServiceNow: 4 key takeaways from Knowledge 2024
Knowledge 2024 was an incredible, action-packed three days of inspiring keynotes, exciting demos and breakout sessions, and plentiful networking opportunities for the 20,000 Service...
•
Season 1
•
Episode 34
•
24:45
Syncing with ServiceNow: ServiceNow Named a Worldwide Leader in Two IDC MarketScapes for Value Stream Management and Strategic Portfolio Management
SANTA CLARA, Calif. – March 19, 2024 – ServiceNow (NYSE: NOW), the leading digital workflow company making the world work better for everyone, has been named a Leader in two IDC MarketScape vendo...
•
Season 1
•
Episode 33
•
14:39
Syncing With ServiceNow: 10 things IT leaders need to know to drive ITAM success
The demands of modern businesses continue to reshape IT asset management (ITAM) beyond traditional practices and tools.ServiceNow commissioned Enterp...
•
Season 1
•
Episode 32
•
34:46
Syncing with ServiceNow: Fast time to value: Introducing the Now Platform Washington, D.C., release
Organizations are under more pressure than ever to maximize the benefits of their digital transformation technology investments. Those that use technology to ramp up productivity will leapfrog the competition.At ServiceNow, we’re excited...
•
Season 1
•
Episode 31
•
37:04
Syncing with ServiceNow: 2 million reasons to help the nonprofit sector solve world challenges
At ServiceNow, we’re driven by our purpose to make the world work better for everyone. To that end, one of our top priorities is helping the global nonprofit sector dig...
•
Season 1
•
Episode 30
•
20:09
Syncing with ServiceNow: How we seamlessly adapt to change and boost efficiency
Continuous change and economic uncertainty are normal in today’s business environment. In fact, 88% of executives believe their customers are changing faster than their business can keep up, according to
•
Season 1
•
Episode 29
•
18:32
Syncing with ServiceNow - Participating in the ServiceNow Certified Master Architect program and Why it Matters
If you're a ServiceNow Architect, aim to become one, or work with Architects, this article could be useful for you!I wanted to share with you my experience of the excellent ServiceNow Certified Master Architect (CMA) program that ...
•
Season 1
•
Episode 28
•
22:00
Syncing with ServiceNow: 9 customer experience predictions for 2024
ServiceNow is excited to peer into the future of customer experience (CX) to see what’s in store. Customer operations and service del...
•
Season 1
•
Episode 27
•
26:51
Syncing with ServiceNow: Modernizing ITSM with ITIL 4: Change enablement
The Information Technology Infrastructure Library (ITIL) is a customer-centric framework that promotes governance, collaboration, and continuous improvement. At a time whe...
•
Season 1
•
Episode 26
•
20:05
Syncing with ServiceNow: There’s an app for that: How low-code tools boost finance productivity
It’s no secret that finance organizations are ripe for disruption. Managing money has always been a manual process, from securing payment orders to renewing lic...
•
Season 1
•
Episode 25
•
37:42
Syncing with ServiceNow: 5 principles of great experiences
Product experience is a key driver of business success for ServiceNow and our customers. That’s why my product experience team and I spend a lot of time focusing on design principles that help ensure we exceed our customers' expectations.
•
Season 1
•
Episode 24
•
24:20
Syncing with ServiceNow: 6 innovation trends and what they mean for your business
In my conversations with the ServiceNow partner community, there’s one thing I’m consistently asked: How do we work with you to adapt to the rapid speed of innovation and change? My answer ...
•
Season 1
•
Episode 23
•
25:57
Syncing with ServiceNow: Extend ServiceNow capabilities with the Citrix ITSM Adapter service
The Citrix ITSM Adapter service is a cloud-enabled service that, when installed in a ServiceNow instance, provides an easy way to seamles...
•
Season 1
•
Episode 22
•
40:24
Syncing with ServiceNow:4 ways a strategic portfolio management framework can streamline success
In today’s fast-paced business environment, determining how short-term projects fit into long-term organizational goals may seem daunting. A strategic...
•
Season 1
•
Episode 21
•
30:49
Syncing with ServiceNow: ServiceNow: A Leader in Gartner® Magic Quadrant™ for IT Risk Management for Second Year
ServiceNow is proud to be named a Leader, for the second consecutive year, in the Gartner 2021 Magic Quadrant for IT Risk Management (ITRM).1 We’re especially pleased that our ability to execute has been recognized with the highest rating of al...
•
Season 1
•
Episode 20
•
15:35