Syncing with ServiceNow
Welcome to Syncing with ServiceNow, the podcast where we explore how ServiceNow’s powerful platform is transforming businesses and IT operations worldwide. Hosted by XenTegra, a trusted ServiceNow partner, we dive into the tools, innovations, and strategies that help organizations streamline workflows, boost productivity, and deliver exceptional customer experiences.
Each episode brings you expert insights, real-world success stories, and actionable tips to unlock the full potential of ServiceNow—from IT service management and operations to HR, customer service, and beyond. Whether you’re a ServiceNow pro, a decision-maker, or just getting started on your journey, this is your go-to resource for staying ahead in the world of digital transformation.
Tune in, stay informed, and let’s sync up to revolutionize your business with ServiceNow.
Episodes
52 episodes
Unlocking AI Potential in ITSM
In this episode, Fred Reynolds and Kristin McDonald discuss the advancements and implications of AI in IT service management, particularly focusing on ServiceNow's leadership in the field. They explore how AI is being integrated into workflows,...
•
Episode 53
•
24:21
ServiceNow Named a Leader in Business Orchestration Automation Technologies
In this episode of Syncing with ServiceNow, host Fred Reynolds and Kristin McDonald dive into Gartner’s latest recognition of ServiceNow as a Leader in Business Orchestration Automation Technologies (BOAT). They ex...
•
Episode 52
•
14:55
AI That Actually Works: Turning ServiceNow From “Implemented” to “Impactful”
Host Andy Whiteside is joined by Fred Reynolds and Kristen McDonald to unpack how to get real outcomes from ServiceNow, not just another go-live. The crew recaps Gartner’s recognition across six tech workflow segments, then dives into where AI ...
•
Episode 51
•
27:39
Voice AI and the Future of Customer Engagement with 3CLogic
In this milestone 50th episode of Syncing with ServiceNow, host Andy Whiteside and co-host Fred Reynolds are joined by Guillaume Seynhaeve (G) from 3CLogic to explore how Voice AI is transforming customer service and the contact center...
•
Episode 50
•
48:49
Unlocking ServiceNow Lens: On-Screen Intelligence Meets Generative AI
In Episode 49 of Syncing with ServiceNow, host Andy Whiteside is joined by Mike Sabia and John Dahl for an in-depth discussion on ServiceNow Lens—a powerful new capability that uses generative AI to extract and act on data d...
•
Episode 49
•
19:02
Has Your CRM Kept Up? Reinventing Customer Success with ServiceNow
In this episode of Syncing with ServiceNow, Andy Whiteside, Fred Reynolds, and Mike Sabia dive deep into ServiceNow’s evolving role in the CRM landscape. From its CSM roots to its growing capabilities in sales, field service, and AI-dr...
•
Episode 48
•
29:10
Top Takeaways from Knowledge 2025
n this episode of Syncing with ServiceNow, host Andy Whiteside is joined by Fred Reynolds, Practice Lead for XenTegra’s Modern Apps team, and Mike Sabia, Master Architect, for a deep dive into the major highlights from ServiceNow’s ...
•
Episode 47
•
25:18
Unleashing AI's Potential for Business Transformation
In episode 45 of "Syncing with ServiceNow," host Andy Whiteside delves into the transformative powers of AI in business with a distinguished panel including Mike Sabia and John Dahl. The discussion explores the three tiers of AI—Analytical, Gen...
•
Episode 45
•
43:10
Strengthening Security with MFA: Insights and Implementations
Join Andy Whiteside and guests Mike Sabia and Fred Reynolds where we dive deep into the pivotal topic of multi-factor authentication (MFA). As ServiceNow gears up for its new Yokohama release, enforcing MFA becomes not just a recommendation but...
•
Episode 44
•
24:15
Syncing with ServiceNow: 5 reasons ServiceNow is among Fortune World’s Best Workplaces
At ServiceNow, we make the world work better for everyone. These aren’t just words—they demonstrate who we are through our actions every day. The extraordinary power of our people is at the core of every innovation, team achievement, and spark ...
•
Season 1
•
Episode 43
•
13:59
ServiceNow's Five-Year Low-Code Leadership in the Gartner Magic Quadrant
In this episode of Syncing with ServiceNow, hosts Eddie McDonald and Mike Sabia dive into ServiceNow's recent recognition as a leader in the 2024 Gartner Magic Quadrant for Enterprise Low-Code Application Platforms. For the fifth c...
•
Episode 42
•
14:05
Syncing with ServiceNow: New research: The changing role of IT leadership in organizations
AI is changing everything, including IT leaders’ to-do lists. Nearly every team across the modern enterprise—from HR to public relations to customer service to engineering—is using AI to get work done, according to recent ServiceNow research on...
•
Season 1
•
Episode 41
•
23:44
Syncing with ServiceNow: C-suite point of view: Top 5 challenges to AI adoption
Generative AI (GenAI) has disrupted how virtually every organization operates. In fact, 81% of organizations around the globe plan to in...
•
Season 1
•
Episode 40
•
28:44
Syncing with ServiceNow: How to reduce MTTR by helping people get out of their own way
IT experiences regular waves of innovation, most recently with generative AI. Meanwhile, IT’s core imperatives remain constant. Year after year,
•
Season 1
•
Episode 39
•
43:05
Syncing with ServiceNow: HR leaders will Drive Business Transformation
In Episode 38 of "Syncing with ServiceNow," your host Eddie McDonald, filling in for Andy Whiteside, dives into a crucial conversation on how HR leaders are at the forefront of business transformation. Joined by Mike Sabia, XenTegra's certified...
•
Episode 38
•
13:21
Syncing with ServiceNow: 6 ways to deliver great customer service with automation & intelligence
In a competitive market, delivering great customer service is critical to maintaining relevance and exceeding expectations. However, many organizations stru...
•
Season 1
•
Episode 37
•
23:50
Syncing with ServiceNow: Employee onboarding for better engagement and retention from Day 1
Only 52% of workers felt satisfied with their latest employee onboarding experience, according to a
•
Season 1
•
Episode 36
•
26:30
Syncing with ServiceNow: 6 ways to deliver great customer service with automation & intelligence
In a competitive market, delivering great customer service is critical to maintaining relevance and exceeding expectations. However, many organizations stru...
•
Season 1
•
Episode 35
•
23:41
Syncing with ServiceNow: 4 key takeaways from Knowledge 2024
Knowledge 2024 was an incredible, action-packed three days of inspiring keynotes, exciting demos and breakout sessions, and plentiful networking opportunities for the 20,000 Service...
•
Season 1
•
Episode 34
•
24:45
Syncing with ServiceNow: ServiceNow Named a Worldwide Leader in Two IDC MarketScapes for Value Stream Management and Strategic Portfolio Management
SANTA CLARA, Calif. – March 19, 2024 – ServiceNow (NYSE: NOW), the leading digital workflow company making the world work better for everyone, has been named a Leader in two IDC MarketScape vendo...
•
Season 1
•
Episode 33
•
14:39
Syncing With ServiceNow: 10 things IT leaders need to know to drive ITAM success
The demands of modern businesses continue to reshape IT asset management (ITAM) beyond traditional practices and tools.ServiceNow commissioned Enterp...
•
Season 1
•
Episode 32
•
34:46
Syncing with ServiceNow: Fast time to value: Introducing the Now Platform Washington, D.C., release
Organizations are under more pressure than ever to maximize the benefits of their digital transformation technology investments. Those that use technology to ramp up productivity will leapfrog the competition.At ServiceNow, we’re excited...
•
Season 1
•
Episode 31
•
37:04
Syncing with ServiceNow: 2 million reasons to help the nonprofit sector solve world challenges
At ServiceNow, we’re driven by our purpose to make the world work better for everyone. To that end, one of our top priorities is helping the global nonprofit sector dig...
•
Season 1
•
Episode 30
•
20:09
Syncing with ServiceNow: How we seamlessly adapt to change and boost efficiency
Continuous change and economic uncertainty are normal in today’s business environment. In fact, 88% of executives believe their customers are changing faster than their business can keep up, according to
•
Season 1
•
Episode 29
•
18:32
Syncing with ServiceNow - Participating in the ServiceNow Certified Master Architect program and Why it Matters
If you're a ServiceNow Architect, aim to become one, or work with Architects, this article could be useful for you!I wanted to share with you my experience of the excellent ServiceNow Certified Master Architect (CMA) program that ...
•
Season 1
•
Episode 28
•
22:00