Syncing with ServiceNow: 5 reasons ServiceNow is among Fortune World’s Best Workplaces

At ServiceNow, we make the world work better for everyone. These aren’t just words—they demonstrate who we are through our actions every day. The extraordinary power of our people is at the core of every innovation, team achievement, and spark of creativity, as well as how we make the world work better for everyone.

That’s why we’re incredibly honored to have earned a spot on Fortune World’s Best Workplaces list for the second year in a row. We’re one of only 25 companies to be recognized. To us, this reflects our hungry and humble culture, which makes ServiceNow truly exceptional. We encourage our people to do their best work, live their best lives, and fulfill our purpose together. This is the promise of our People Pact.

Host: Andy Whiteside
Co-host: Mike Sabia

Transcript

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Andy Whiteside: Hello, everyone! Welcome to Episode 43 of syncing with service. Now I'm your host, Andy Whiteside. Been a few weeks since I've been on. Glad to be back Mike Sabia is with me. Mike is our master architect, and the guy who knows the most around here. But we've got a really good team of people. Let me do the commercial real quick. If you're a service. Now, employee, if you're a service now, salesperson engineer or a service. Now, customer, most importantly, the customer. And you're not getting the value out of the product that you should be or feel like you should be. Then let us know.

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Andy Whiteside: because this thing can do anything you need it to do. A lot of people buy it for minimal use cases and then expand it. A lot of people buy it for more advanced use cases and never get there. There's a ton that we can help you get out out of the product value. Add the product replacing other products. Solving workflows, you know, making your organization stronger on the platform.

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Andy Whiteside: Mike, what I leave out in that pitch.

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Mike Sabia: I think it was a pretty good pitch. Service now is a tremendous platform. We're here to work with you and and help your business processes.

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Andy Whiteside: Limitless business processes, opportunity to make them all better.

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Andy Whiteside: Even the ones you think are done will never be done. And then you throw in, you know, automation. And AI

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Andy Whiteside: have you heard the word AI, the acronym AI. This week.

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Mike Sabia: Couple times, couple times.

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Andy Whiteside: Just came back from the Microsoft Ignite Conference, and of course, co-pilot their generative AI solution.

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Andy Whiteside: Man, I think it was everywhere, and maybe rightfully. So, I think rightfully. So even gonna be interesting to see how we we leverage it, we being the people.

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Andy Whiteside: no, without a doubt, though having a platform

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Andy Whiteside: that you work from is gonna make leveraging it more viable. Don't you think.

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Mike Sabia: Yes, I I absolutely agree. I I will say, Andy, that I I this was one topic which maybe didn't need to focus on an AI! And yet AI comes into every conversation.

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Andy Whiteside: It does.

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Andy Whiteside: it does. It does well. The the blog that you brought forward today is from November 14, th Jacquard Kenny, and the the title of it is 5 reasons. Service now is among

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Andy Whiteside: fortune, fortune, world's best places to work.

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Andy Whiteside: Now let me just read a quick excerpt here from the introduction paragraph at Servicenow. We make the world work better for everyone. These aren't just words. They demonstrate who we are through our actions every day. Extraordinary power of the people is at the core of every innovation team, achievement, spark of creativity as well as have we made the world better for everyone, Mike, why this blog about servicenow being a great place to work? Why does it make sense for this podcast.

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Mike Sabia: I think it's it's a great topic. Yes, this is about people working at service now, but the same

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Mike Sabia: attention they take to helping their employees correspond to the attention they put into the service. Now, product, if you've ever been have listened to service now, demonstrating Hrsd. They talk about, hey? You know I was hired at an old company. I had to go through all these steps, and now, when I was hired at service, now service, now had me go through their Hrsd product in order to get on boarded that same

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Mike Sabia: tool set, and events that they are making, the product they internalize and the things that they internalize or make it into the product.

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Mike Sabia: And so, though this, this this blog is about, hey, it's a great place to work there. This

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Mike Sabia: some of the same topics correlate to. It's a great product to work with, because the people who want to work well with each other want to well work well with the product and our customers.

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Mike Sabia: Other partners like us.

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Andy Whiteside: Generally a true statement. People want to work better together. We just need software and other tools to make that

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Andy Whiteside: possible.

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Andy Whiteside: This, this is specifically around fortune worlds. I don't think I did a good job reading the title, Fortune World's Best Places to work. They were one of 25 companies recognized on this list for the second year in a row.

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Andy Whiteside: Let's see. So they break it down into what? 5 different categories or 5 different talking points number one is fostering a growth mindset. We never stop asking, what's next? How does that apply to? You know us helping customers implement service. Now.

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Mike Sabia: It applies to them, acting as their company themselves, how they can improve the experience in the company, it refers to the use of the product. How can we make this particular product in service? Now one of the 17 or so products? How does it work to better? And how does it work better together with the other 17 or other 16 products? It applies to

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Mike Sabia: their customers. Hey, we want to make things easier for you to understand the platform. They put a lot of effort into developing. Now create or a lot of the online demos for people to get a sense of what the product is, they're they're always looking to see how they can grow the product. But how can they grow?

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Mike Sabia: Customers use of it? And how can they grow customers

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Mike Sabia: for customers themselves by using the product.

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Andy Whiteside: Yeah. And what what better way to come up with new ideas than actually use it yourself?

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Mike Sabia: Yep.

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Andy Whiteside: Number 2. Here is fueling growth and development, says our company, is a fast growing, ever changing business sounds sounds familiar with a lot of companies disrupting every workforce demand on tech workers in this new AI. There you go. There's the acronym again. World is increasing, not diminishing as a share of the 2024 workforce forecast report says.

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Mike Sabia: Right, and I mentioned a moment ago that they're putting a lot of effort to making things accessible to the customer, to understand the capabilities in the product. But similarly, they want to allow for developers to get onto the platform readily become able to use the product. And you know, naturally, that also means more developers. And therefore for customer, it's it's a little cheaper, because it's not necessarily

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Mike Sabia: you know, heroes who are solving the problem. There's a tremendous platform of tools that make a great tremendous platform an ecosystem of developers to implement it.

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Andy Whiteside: Number 3. Here it says, living our purpose. One of the things that sets us apart is our unwavering commitment to our purpose, making the world a better place to work? How does how does service now doing that exemplify what it could be like for others?

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Mike Sabia: I think we've all used tools which were

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Mike Sabia: cumbersome, or you had to fight against the tool rather than the tool facilitating your day, and if we can focus on making our lives better, making our experiences better.

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Mike Sabia: then we feel more empowered. We're happy to work at the company we're at. So it's not just a matter of hey? Let's make your business process better if I'm working at a company and there are great tools. I'm excited. I'm happy to come into work. I'm happy to to work and help other people and not be fighting the tools to get my job done.

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Mike Sabia: You know

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Mike Sabia: we are both blessed to be able to be in a place where we can focus on

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Mike Sabia: making things better, you know. You know, some people sorry.

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Andy Whiteside: Probably take that for granted really is that you know my job every day allows me to try to engage people to try to make things better, and, you know, get paid. Get paid to do that. I guess.

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Mike Sabia: Not. Not. Everybody has that opportunity, though. But you know, maybe I I think sometimes I take it for granted that that

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Mike Sabia: I'm working in such a great product that can affect changes for end users. And and I I appreciate it when I, when I recognize it.

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Andy Whiteside: Yeah, I think I mean, what I was thinking was.

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Andy Whiteside: yeah, a lot of people do a job that needs to get done.

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Andy Whiteside: They don't have the opportunity to to work in such a way. That makes

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Andy Whiteside: makes other job other people's jobs better and easier. I guess that's 1 of the reason why we choose service now as a platform for enabling that endless

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Andy Whiteside: ability to help people transition to a better, better outcome.

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Mike Sabia: Right. And you know I'm very happy to working for a great partner like Centegra, to be able to focus on those for the customers. A customer coming to us as a partner can expect that we are looking to make this the best for you. We're not just looking for, you know a dollar.

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Mike Sabia: We are privately owned. You know, the dollar is something we can look at, you know, long term rather than short term, but ultimately we are looking to, to create great solutions, and be that customer for life

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Mike Sabia: or partner for life.

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Andy Whiteside: Yeah. Client for life, partner for life.

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Andy Whiteside: Number 4 says, cultivating a culture of belonging. How can how can a platform do that?

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Mike Sabia: Well, I I guess. First, st I want to mention that there are programs that service now has initiated it in order to get maybe some disadvantaged people, or or people coming out of the military to get involved with the platform.

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Mike Sabia: And if you, coming from one of those perspectives, feel welcome

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Mike Sabia: by service now by the partner to embrace the product. Then you're going to feel that you belong. You're not just another cog doing this. Another person who we're forcing the tool on you. We're we're actively trying to make it better for you. And and personally, I feel a sense of belonging when I do that.

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Andy Whiteside: Yeah, everybody wants to work for a place that you know kind of makes a difference and difference, and is inclusive to others.

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Andy Whiteside: I guess if you're

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Andy Whiteside: if you're working with a technology that embraces that, it probably just kind of happens.

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Mike Sabia: It can. Now I know that center has its own nonprofit arm, and not to diminish that. But you know, just being able to affect change and make

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Mike Sabia: the get. The sense that you're helping other people is is profound.

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Mike Sabia: Now, you know, sometimes

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Mike Sabia: when you make things more efficient, maybe that means you don't need, maybe as much headcount which can be advantage to the company, but that also means you can apply the headcount in other ways for that company.

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Andy Whiteside: You hope that's what's happening. Hopefully, hopefully, doesn't all go into profits. It goes back into reinvestment. Society as a whole.

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Andy Whiteside: all right, empowering, empowering through flexibility in additional providing the tools and resources to help people do their best. We give service now gives them the flexibility to achieve personal balance between work and life.

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Andy Whiteside: How does the tool do that? How does the platform do that?

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Mike Sabia: Well, you know, this is an article about the fact that service now is a great place to work at, and and it's fantastic that they give their developers, their their employees, the opportunity to take a brain, break and listen inspirational speakers, and and get a sense of what you can accomplish. Similarly, again, with the product, if you have.

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Mike Sabia: you know, learning material that you can say, Hey, I'm I'm struggling with this topic. Oh, service now has learning material about that. Let me listen to it. Let me embrace the product, to expand my understanding, and then have that understanding.

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Mike Sabia: you know. Allow me to use the product better.

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Mike Sabia: So there there is that flexibility. I I would be remiss if I didn't also mention the fact that source now does have. You know, low code, no code. And and

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Mike Sabia: yeah, the ability to make your

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Mike Sabia: customer or your your user base be able to develop within the platform. So there is that flexibility.

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Andy Whiteside: No.

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Andy Whiteside: So they they ended up by saying, It's all about their people.

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Andy Whiteside: I think every organization could say that. What do you see out of service. Now that you know, kind of exemplifies that.

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Mike Sabia: Well not to double down on the product. But I I would say that having worked at previous places, another partner a lot. A fair amount of people wound up, going from that partner back to the mothership, going to work at service now because they saw the opportunity to make a difference. They saw, the opportunity to work with, you know, great people to make a better product.

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Mike Sabia: a a different way of looking at the product and and enhancing it for the customer, for clients.

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Andy Whiteside: So, Mike, how long have you been around the service now? World.

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Mike Sabia: 11 and a half years.

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Andy Whiteside: And 2023.

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Andy Whiteside: You've seen it go from a company of a couple 1,000 people to what they're now saying is 25,000 plus.

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Mike Sabia: It's huge. I wish I'd bought stock back then.

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Andy Whiteside: Yeah, well, I agree.

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Andy Whiteside: you know what? What's the one thing you'd put your finger on that's allowed that to happen.

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Mike Sabia: I think that, you know, if you look at some of the products that service now displaced

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Mike Sabia: over its 20 years, you know a lot of client based solutions, graphical user interfaces rather than the web interface. They've always strived to stay ahead of what

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Mike Sabia: is possible. They haven't rested on their laurels, saying, Hey, like, you know, like kodak, that didn't embrace the digital camera, they're always trying to grow in order to make the product better to grow for their customers. And and I'd say, that's the thing that that I see, you know in my 11 and a half years. Search now. Always continue to improve it, not just resting on on what's there today?

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Andy Whiteside: You've heard the saying. Right place right time, I think, for them. Right place right time with the right platform. That's probably what's happened here.

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Mike Sabia: Yeah, for sure.

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Andy Whiteside: Mike, I appreciate you jumping on. We'll we'll wrap it up here. But you know, I look forward to having a good week. Hope you do, and.

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Mike Sabia: See any I do as well. Yeah.

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Andy Whiteside: Get something else posted in a week or so.

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Mike Sabia: Happy thanksgiving.

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Andy Whiteside: Alright. You, too, thank you.